Transforming Public Sector with AI: South Korea’s Story

Generative AI is reshaping industries around the world, from automating tasks to driving creative innovation. In the public sector, governments are beginning to realize the enormous potential of AI to improve public services and streamline administrative processes. But how do they get started? In Korea, a group of passionate Microsoft MVPs and RDs are leading the way to help citizens and government employees adopt and integrate AI technologies. Here’s how they’re doing it.

1. The $120 Million Deal: How AI Is Shaping Korea’s Telecom Future

Important milestones in the AI ​​journey were achieved through the following efforts: Hoon Dong KimMVP and RD acting as AI team leaders Korea Telecom (KT). Kim played a key role in setting the stage for creation. Sovereign AI, Which one $120 million deal This is a project between KT and Microsoft. This ambitious project aims to drive AI innovation on a national scale, putting KT at the forefront of AI innovation in Korea.

Hoon Dong Kim “Korea Telecom’s partnership with Microsoft demonstrates how large enterprises can leverage AI to transform entire industries. This deal is not just about technology; it’s about reshaping how businesses and governments operate through AI-driven innovation. As an AI MVP for the past nine years, I’m honored to be part of this important milestone, and I’d like to thank the MVP Program and Microsoft for their incredible support in making this project happen.”

2. From Startup to Government: How Copilot is Transforming Seoul Citizen Services

Recent Microsoft Community Program Manager (CPM) Lee So-youngWe formed a team Lee Jae-seok, Lee In-heeand SeokheoMVPs with expertise in business applications and Power Platform will deliver a series of AI training sessions focused on introducing Microsoft Copilot and ChatGPT to two distinct groups: entrepreneurs and local government officials in Seoul.

The first session was held at: Seoul AI HubFor citizens interested in how AI can support entrepreneurship. Blending practical experience. Power Apps Copilot And about the discussion ChatGPTAttendees learned how to create apps, automate processes, and manage data with simple commands. Gina Lee, manager of the Seoul AI Hub, expressed her satisfaction, saying, “The feedback from citizens has been overwhelmingly positive, with many expressing excitement about using AI tools to support startups.”

In the second session, the focus shifted to the members. Seoul Metropolitan CouncilWhere MVP faced another challenge. Most of the council members were not familiar with AI tools like ChatGPT and Copilot. However, after a demo of the method, Power Automate Streamline your management tasks with fun and interactive sessions. Moon-i There has been a surge of interest in image generation, with live demos showing how Copilot can manage council data and answer questions in real time proving to be a highlight.

Lee Jae-seok Sharing his learnings, he said, “The hands-on approach allowed participants to see the real-world benefits of AI beyond theoretical discussions. Whether they were startup founders or government employees, attendees quickly realized that automation through AI could save time and increase productivity.”

3. Hacking for the Public Good: How AI Can Streamline Government Operations

(Kim Young-wook speaks about AI in front of Brad Smith at the National Assembly of the Republic of Korea Microsoft Vice Chairman and President And the congressman)

at KDI School of Public Policy, Kim Young-wook, Eunjeong Parkand Kim Do-gyun—All MVPs specializing in AI platforms hosted groundbreaking events. ‘Hacking for the Public Interest of Korea’. The workshop will provide public officials with information on AI, especially Microsoft 365 CopilotIt can greatly improve the efficiency of government operations.

The session also included: Hackathon It’s a great idea for public service. One of the ideas that stands out is Chatbot AI It is designed to filter out and rephrase citizen complaints containing inappropriate language to create more productive communication. Another is an AI tool that helps draft legal complaints, which has found deep empathy with public officials.

Kim Young-wook He shared his experience and said:From chatbots to automated document generation, the potential for AI to improve government-citizen interactions was clear. The hackathon allowed public servants to think creatively about how AI could be used to solve common governance challenges.”

4. Building the Next Generation of AI Innovators: Empowering Students and Local Governments

Taeyoung Kim and Yoon Hye-sikBoth MVP and RD have played a key role in spreading AI literacy to local governments and the next generation of innovators.

In Daejeon Taeyoung Kim Created Azure-based ChatBot AI He led an initiative to introduce chatbot building skills to more than 1,075 students across 35 schools for the city. He also Azure Search We demonstrate how AI can handle massive data sets by building a large vector repository.

Yoon Hye-sikMeanwhile, the city co-hosted an AI hackathon for students from six universities in Yongin City. Right to advance and Bora Lee. These events not only help students understand AI, but also use it to create real-world applications. Microsoft AI equipment.

Taeyoung Kim Sharing their thoughts, “Promoting early understanding of AI will help build a workforce ready for the demands of an AI-driven world. Both local governments and students are now equipped with the skills to create their own AI. “It is a tool that will further promote innovation in public services.”

Generative AI isn’t the future, it’s the present.

These case studies from Korea show how public institutions, businesses and the education sector are already leveraging their power. Generative AI Drive change. Thanks to the efforts of MVPs and RDs, what was once a theoretical concept of AI is now a practical tool for solving real-world challenges.

From automating routine tasks to empowering tomorrow’s innovators, the global potential of AI is enormous. As demand for AI-based automation and applications grows globally, the efforts of these pioneers provide a clear roadmap for how the public and private sectors can embrace Generative AI and make a meaningful impact.