Surface Support Portal delivers significant time savings for IT admins

Microsoft is streamlining the support experience for Surface Commercial users by transitioning from a legacy service hub to a modern, integrated support system. Surface Support PortalAccessible via Microsoft 365 admin center Enables IT administrators to manage all Surface devices from a single platform. This eliminates the need for additional tools, allowing administrators to quickly access warranty information, create support requests, and manage repairs without having to contact Microsoft Support. The result: a more efficient, convenient, and time-saving solution tailored to meet the needs of your IT team.

Check out the video for a quick overview.

Complete Support Solution: Surface Support Portal vs. Services Hub

The Surface Support Portal includes a number of features that go far beyond its existing capabilities. Service Hub – Business Support The site provides improved support, expanded functionality, and efficiency while ensuring a smooth transition.

How can the Surface Support Portal help?

• Simplify management: Simplify device support and reduce the time needed to manage your Surface fleet with a centralized tool. Manage updates, track repairs, and monitor device warranties from a single portal, so you don’t have to switch between multiple platforms or tools for different tasks.
• Monitoring and Management: Get complete visibility into your support requests with Microsoft. Track ticket status and download shipping labels. Stay up to date on new device serial numbers for exchanges, track newly assigned devices, and maintain accurate inventory records.
• Bulk Device Repair and Replacement Orders: Save time and effort by processing up to 100 devices in a single service order workflow to handle hardware repairs, battery replacements, damage claims, and related tasks, while also accommodating a variety of warranty types and service contracts.
• Improved security and efficiency: Use Microsoft 365 authentication and verification to strengthen and protect secure access to devices, services, and support. For example, use multi-factor authentication (MFA) and role-based access control to ensure that only authorized IT administrators have access to device management features and support requests.
• Maximize your budget and resources: Quickly determine which devices are covered by warranty to avoid unnecessary costs and delays in service and support. For example, prioritize repair or replacement of devices under warranty and avoid paying directly for repairs that are still covered by the manufacturer or extended warranty.
• AI-based self-help: Help Surface users resolve common technical issues by leveraging AI to provide issue-specific recommendations and step-by-step troubleshooting guidance.

Customers using Microsoft Intune can take advantage of all the capabilities described above, plus additional insights. Surface Management Portal. For all other customers Surface Support Portal This represents a significant advancement in access to support and management for your Surface fleet. For more information on how to access the Surface Support Portal and Surface Management Portal, follow the links below. Sign up today and streamline the management of your Surface devices with streamlined support and improved control.

Customers with an existing Microsoft 365 subscription can access the Surface Support Portal through: Surface Support Page. If you don’t have a Microsoft tenant, you can create a new tenant for free without the attached products required to access the Surface Support Portal. For more information, see: Surface Support Portal Overview – Surface | Microsoft Learn.

Learn more