Medical Assistant, G4 – Qatar

Under the overall supervision of the Chief Migration Health Officer (CMHO) and the direct supervision of the Data Reporting Officer, the successful candidate will be responsible for carrying out the following duties and responsibilities in relation to the Migration Health Assessment Centre (MHAC) at CAS, Doha, Qatar:

RESPONSIBILITIES

The medical assistant provides migrants with relevant information about health assessment programs, application processing and other IOM services.

He/she can be assigned to one of two possible sub-units of the Migration Health Assessment Centre (MHAC): the Reception and Data Processing Unit or the Call Centre. The job holder must be flexible in assigning different tasks. Below is a description of the possible tasks, which are described in more detail in the task lists and standard operating procedures (SOPS).

General tasks of the call center:

1. Inform migrants about health assessments by telephone.
2. Register migrants in the IOM database, arrange and confirm medical appointments, and receive and communicate messages for medical personnel and beneficiaries.
3. Prepare master lists of migrants requiring health assessment and communicate them to relevant service providers/relevant persons as required.
4. Maintain daily health assessment statistics and update records.
5. Contribute to the management of customer satisfaction evaluation.

General reception and data entry tasks:

1. Carry out all required data processing activities of the Migration Health Assessment Centre (MHAC), such as:
2. Receiving and explaining the registration process to applicants.
3. Verification of the applicant’s identity.
4. Entering the applicants’ biographical data into the relevant platform.
5. Taking photos with a webcam and uploading the images to the relevant platform; and
6. Printing medical forms, consent forms and other necessary documents.
7. Receive all completed medical examination forms, x-rays and other documents from the country offices or contracted physicians while updating the receipt of the same in the database and forwarding them for quality control if necessary before release.
8. Prepare, sort and package medical records and other documents during mobile migration health assessment missions, where appropriate mobile units are available.
9. Deliver completed medical forms, DNA packages and other medical documents to the various partners either electronically or by courier. When sending documents by courier, ensure that the correct contact details and postal addresses are used and communicate the package tracking number electronically to the recipient.
10. Filing incoming/outgoing letters, reports, memos, emails and faxes, as well as IOM documents and forms related to IOM medical matters.
11. Review, print, and make photocopies of bank deposit slips (or other payment receipts). Submit these photocopies to the Administrative/Financial Assistant on a regular basis.
12. Perform any other tasks assigned to you.

QUALIFICATIONS

Training

• University degree with at least two years of relevant professional experience.

OR

• Secondary school diploma with at least four years of relevant professional experience.
• A certificate in IT/data entry is an advantage.

Accredited universities are those that are in the UNESCO database on global higher education.

Experience

• Experience in computer-based data entry, processing and analysis or in a call center setting in a busy facility, preferably a medical one.
• Knowledge of customer service.
• Knowledge of medical terminology and experience in secretarial and archival work are an advantage; and
• Previous work experience with NGOs or international organizations is an advantage.

skills

• Leadership qualities (desirable);
• Excellent communication skills;
• Fast and accurate typing;
• Typing speed of at least 60 words per minute;
• Knowledge of data management principles;
• Good computer skills in Windows and MS Office are essential; knowledge of website design would be an advantage.

Languages

• Fluency in English is required and knowledge of the language of the country in which the job holder will be working is an advantage. Fluency in English (oral and written) is required for all applicants.
• Good knowledge of Arabic is an advantage.

The official languages ​​of the IOM are English, French and Spanish.

The required language skills will be specifically assessed during the selection procedure, which may include written and/or oral assessments.

Required skills

The IOM competency framework can be found at this linkThe competencies will be assessed as part of the selection process.

Values ​​– all IOM employees must uphold and live by these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Promotes diversity and inclusion.
• Integrity and Transparency: Maintains high ethical standards and acts in accordance with the organization’s policies/rules and standards of conduct.
• Professionalism: Demonstrates the ability to work calmly, competently and with commitment and approaches daily challenges with careful judgment.
• Courage: Shows the willingness to take a stand on important issues.
• Empathy: Shows compassion for others, makes people feel safe, respected and treated fairly.

Core competencies – behavioral indicators (level 1)

• Teamwork: Develops and promotes effective collaboration within and between units to achieve common goals and optimize results.
• Deliver Results: Creates and delivers high quality results in a service-oriented and timely manner. Is action-oriented and committed to achieving agreed results.
• Manage and share knowledge: Continuously strive to learn, share knowledge and innovate.
• Accountability: Takes responsibility for achieving the organization’s priorities and accountability for own actions and delegated work.
• Communication: Promotes and contributes to clear and open communication. Explains complex issues in an informative, inspiring and motivating way.

Leadership competencies – behavioral indicators (level 1) (only applicable if the position is directly reported)

• Leadership: Provides clear direction, leads by example, and demonstrates the ability to execute the organization’s vision. Helps others recognize and develop their leadership and professional potential.
• Empowering others: Creates a supportive environment where employees can perform at their best and reach their potential.
• Building trust: Promotes shared values ​​and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to achieve the organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and is open to admitting one’s own shortcomings.

Notes

Only shortlisted candidates will be contacted.

No Fees: IOM does not charge any fees at any stage of the recruitment process (application, interview, processing, training or any other fees).

The appointment is subject to certification that the candidate is medically fit for employment.

Any offers made to the candidate in connection with this vacancy are subject to confirmation of funding.

Eligibility: This position is open to all nationalities. IOM Qatar will facilitate the acquisition of a work visa and residence permit for selected candidates.

Further information and job advertisements can be found on our website: Careers and vacancies at IOM