HLS Copilot Snacks Copilot for Service for Member Service Contact Center

Unlocking the Efficiency of Your Member Service Contact Center with Copilot for Service

This discussion will show you how to use Copilot for Service to seamlessly integrate with third-party CRM systems like Salesforce and ServiceNow to improve member service and customer service use cases.

• Innovative Integration: Learn how Copilot for Service integrates with third-party CRM systems to give agents a single pane of glass for quick access to the information they need.

• Improved efficiency: Learn about the capabilities of tools that can dramatically reduce member issue resolution time by leveraging generative AI capabilities.

• Scalability through Copilot Studio: Once you understand the additional capabilities that Copilot Studio offers, you can further expand it to other systems to achieve a comprehensive range of services.

• Real world applications: We’ll show you the potential of Copilot for Service in Salesforce in real time to streamline your customer service operations.

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