Grow your Business with Copilot for Microsoft 365 – August 2024

welcome to Grow your business with Copilot for Microsoft 365A monthly series designed to help small businesses harness the power of AI in the workplace.

My team works with a variety of small businesses. And while each is unique in its own way, we’ve found that regardless of size, industry, or market, they all fundamentally want the same thing: to grow. To attract more customers. To increase revenue. To scale efficiently.

Also check out ours Weekly Copilot Productivity Series Just released and new Pilot Success KitA one-stop shop for preparing and implementing Copilot.

PKSHA Technology – AI Embracing

Staying on the cutting edge of technology – PKSHA Technology is leveraging the powerful capabilities of Copilot for Microsoft 365 to grow their business and bring AI to their customers so they can do the same.

PKSHA Technology is a mid-sized company headquartered in Tokyo, Japan. PKSHA develops algorithmic solutions and AI technologies to help businesses improve efficiency and improve processes. We believe that algorithms can solve some of the world’s biggest challenges. With effective launch technology, PKSHA has created a new hire reduction, improved customer management, and shortened the process from product roadmap to feature enhancement by utilizing Copilot.

PKSHA’s business sign image

Onboarding Shortaspirateuts with AI

As PKSHA We experienced rapid growth and hired new employees. and Like most businesses They found problems with the onboarding process: It was difficult to make it accessible to new employees. Or you can find The information they need. When you place new staff and provide them with updated information, also It will be a very difficult process for you. Current employees.

With the help of Copilot, Paksha employee Day The pilot searches for information. necessary. at last Shorten The time between a new employee’s first day of work and the last day of work to It really makes an impact! It also saves time for people who are onboarding roles, which means a lot of the company is Inside information now At your fingertips

thatRThey are many How Copilot can help speed up the boarding process. For example, use Copilot to ask questions while attending a team meeting. To clarify the question. that Via “private chat” with Copilot ask Ask questions about the meeting without disrupting the flow of the meeting. Of the meeting. as new Hiring, Document CreationProposal or thesis It can be difficult Because you’re still learning the tone, voice, and preferred format of your new company.Copilot in Word lets you reference other documents to get to your first draft faster.Managers can also use Copilot to create onboarding documents and processes much more quickly to help employees acclimate to their new organization.

Screenshot of Copilot in Teams Meeting private chat

customer management

high–Touch Ccustomer service can be very It takes a lot of time Day I need it thorough Preparation and detailed follow–consolation liaison. ahead co-pilot, Paksha Customer Success expertMr. Takeuchi, I spent hours preparing the information. Before you call And then she transcribes the notes and documents the follow-up actions. Now she Using Copilot Quickly assemble materials in advance, organize tasks, and share work assignments with clients. immediately After the meeting. With houruh administration The workload is quite rTeam Pilot, Mr. Takeuchi can devote more time. FOkushuh ~ in We prioritize our customers and the activities that are most important to them, maximizing care, attention and quality of service.

Screenshot of Copilot in Teams

Product Development

A streamlined customer feedback loop that ultimately leads to a list of issues and product improvements… sounds like an operational dream. With Copilot, PKSHA is making that dream closer to reality. The PKSHA team uses Copilot in Teams and Excel to collect customer information and feedback. Using Copilot in Teams, they summarize and organize the product feedback they receive, easily surfacing product requirements and creating a centralized log of possible product improvements. This process creates a shared knowledge base that product team members can refer to instead of silos of information, resulting in better coordination and faster delivery of product improvements. At the same time, the customer success team uses Copilot in Excel to identify trends in customer data. These trends help the team make meaningful recommendations to customers. With Copilot, the team has saved up to four hours of time overall on data analysis.

Screenshot of Copilot in Excel

Creating AI Champions

When introducing new technology tools into your workplace, it’s important to have the right tools. Adoption plans are established. Often, a pilot group is part of a successful launch plan. A pilot approach is part of PKSHA’s corporate vision. PKSHA uses new AI solutions internally first to better evaluate how they can address client needs. PKSHA created a Future Work Black Belt Team to test and drive internal adoption of AI. Creating an AI leadership team is a best practice Microsoft has seen in its Copilot customer base. Read more about how to create your own leadership team. AI Council here.

Quote from Kensuke Yamamoto, PKSHA Technology’s Executive Office and Head of Development: “Copilot is a tool that supports our core mission of defining and shaping the software of the future. Copilot is part of our future way of working, so we can guide our customers to the right future workplace.”

Accelerate AI Innovation with Copilot

Copilot’s productivity and collaboration benefits allow the PKSHA team to focus more on their core mission of creating better AI solutions and technologies. As PKSHA harnesses the power of algorithms to solve the world’s biggest challenges, Copilot empowers them to drive innovation, creativity, and efficiency during AI development.

We’re excited to see PKSHA and other small businesses grow by leveraging the power of Copilot! Watch for another story next month on how Copilot creates more value and opportunity. If your company has grown with Copilot for Microsoft 365 and would like to share your story, we’d love to feature you! Let us know your interest by commenting below and a member of our team will reach out to you!

Want to try out some of the ways PKSHA has used Copilot for Microsoft 365? Check out these resources:

• Check out what’s new SMB Success Kit Accelerate your Copilot adoption today

For adoption information, please visit Microsoft 365 Adoption – Getting Started

For the latest SMB AI insights, follow: Microsoft 365 Blog

Angela Byers

Microsoft

Senior Director, Copilot & Growth Marketing for SMB

Image from Microsoft’s SMB Copilot team, featuring Angela Byers, Elif Algedik, Kayla Patterson, Briana Taylor, and Gabe Ho.

Meet the team

Our monthly series, Grow Your Business with Copilot for Microsoft 365, is brought to you by Microsoft’s SMB Copilot marketing team. From entrepreneurs to coffee connoisseurs, they work passionately behind the scenes to share the magic of Copilot products with all small businesses. Always ready with a smile, a helping hand, and a clever campaign, they’re passionate about helping you grow your business!