Empowering.Cloud Community Update – October 2024

Check out the latest Microsoft Teams and Microsoft 365 expert briefings, Teams Insider Podcasts, and upcoming community events.

expert briefing

Team dedicated line

https://app.empowering.cloud/briefings/374/Teams-Private-Line

MVP Carsten Lund Meilbak provides an overview of private lines in Microsoft Teams, covering everything you need to know to get set up.

• Private lines allow users to have an additional number in their Teams client that operates independently of the primary number’s forwarding rules and delegates.
• Dedicated line calls do not respect call forwarding settings or ‘do not disturb’ status.
• Current Requirements for Adding a Leased Line
• Configure a leased line using PowerShell
• User Experience and Interface

Co-pilot usage report

https://app.empowering.cloud/briefings/375/copilot-usage-reports

Kevin Kieller explains the importance and usefulness of Copilot usage reports, including ensuring your organization is making the most of its Copilot licenses.

• Why Use Copilot Analysis?
• Detailed insights into app adoption
• Understand usage trends
• Promote Copilot use
• Export and utilize usage data

Microsoft Teams monthly updates September 2024

https://app.empowering.cloud/briefings/376/Microsoft-Teams-Monthly-Update-September-2024

MVP Tom Arbuthnot shares the latest Microsoft news and updates you need to know this month.

• No more regular channels
• Callback to call queue
• Provides Microsoft Teams intelligent summaries for ad-hoc meetings and calls
• Teams client update channel improvements
• 5 Town Hall Updates
• Additional languages ​​– Copilot for Microsoft 365
• CNS Retirement Update – Your old phone will be updated.
• 6 Microsoft Team Rooms updates
• New authentication device
• Upcoming Community Events

Microsoft Teams Insider Podcast

Mahendra Sekaran, Corporate Vice President of M365 Team Phones at Microsoft

audio podcast | youtube

Mahendra Sekaran, Corporate Vice President, Microsoft Teams Phone, M365, talks about the Microsoft Teams journey, his role, understanding the Intelligent Conversation and Communications Cloud (IC3) and Azure Communication Services (ACS) and how they relate to Microsoft Teams and leverage AI. Explain. In development.

We spoke with Alan Ross, Partner Group PM Manager about Dynamics 365 Contact Center.

audio podcast | youtube

Alan Ross, PM Manager, Dynamics 365 Contact Center Partner Group at Microsoft, details Dynamics 365 Contact Center and Copilot’s role in improving agent productivity and customer experience.

Support timeline for Android Teams Rooms and Phones – Customer Perspective

audio podcast | youtube

Dan Hall, owner of global IT collaboration solutions for a large manufacturing company, provides insight into using Android-based phones and conference rooms for Microsoft Teams and support scheduling considerations.

AudioCodes CEO Shabtai Adlersberg – AudioCodes journey, from hardware to SaaS to AI

audio podcast | youtube

Shabtai Adlersberg, co-founder, CEO and President of AudioCodes, shares AudioCodes’ fascinating journey over the past 31 years, from founding to becoming a leader in the voice industry and its recent journey into SaaS and AI.

What is the true value of Co-Pilot?

audio podcast | youtube

Brett Johnson, Microsoft 365 Copilot Global Black Belt (GBB), shares his personal and customer experience on how Copilot in Microsoft Teams and beyond streamlines meetings, communications, and workflow.

Upcoming Community Events

Teams Fireside Chat – Queue App with Stella Lin and Casandra Marrero – 10^Day October | 16:00 AM (KST) | pseudomorph

Join us for our monthly Teams fireside chat. This time we’re joined by Stella Lin, Senior Product Manager for Microsoft Teams and Copilot, and Casandra Marrero, Senior Product Marketing Manager for Microsoft Teams.

Teams fireside chats occur on the 2nd.^nd Every Thursday at 16:00 UK. Each session features a guest speaker from Microsoft to share their insights. In the second half of the event, there will be a discussion and Q&A session where experts will answer any questions you may have.

Microsoft Teams Devices Ask Anything

October session

Asia Pacific – 22^nd October | 16:30 ET | pseudomorph

Hosts: MVP Graham Walsh, Phil Clapham, Andrew Higgs, Justin O’Meara

EMEA/NA – 23^rd October | 16:00 AM (KST) | pseudomorph

Hosts: MVP Graham Walsh, Michael Tressler, Jimmy Vaughan

Microsoft Teams Devices Ask Anything is a monthly community where you can ask questions and get answers from experts, with updates on all the important Microsoft Teams devices news. We have two sessions to cover different time zones, so there’s no reason you can’t attend at least one!