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Customer Engagement Executive Opportunity at Matkatus Lifestyle Pvt Ltd in Valasaravakkam, Chennai

About Matkatus Lifestyle Pvt Ltd

Matkatus Lifestyle Pvt Ltd is a reputable name in the lifestyle and textile industry, renowned for its commitment to delivering top-notch products and customer service. Located in the vibrant Valasaravakkam area of Chennai, Matkatus is dedicated to creating a dynamic and engaging customer experience. By blending traditional craftsmanship with contemporary trends, Matkatus Lifestyle Pvt Ltd aims to build a brand that resonates with customers on multiple levels.

Role Overview: Customer Engagement Executive

If you’re passionate about customer service and aspire to build a career in customer engagement, this is an exciting opportunity for you. As a Customer Engagement Executive, you will be the frontline representative of Matkatus Lifestyle Pvt Ltd, responsible for managing and enhancing customer relationships.

Key Responsibilities

As a Customer Engagement Executive at Matkatus, your primary duties will include:

• Customer Interaction: Engaging with customers via phone, email, and in-person to address inquiries, resolve issues, and ensure a positive customer experience.
• Relationship Building: Establishing and maintaining strong relationships with customers, understanding their needs, and providing customized solutions.
• Feedback Collection: Gathering customer feedback and insights to help improve products and services.
• Problem Solving: Identifying and resolving customer complaints swiftly and efficiently.
• Sales Support: Assisting the sales team with customer follow-ups and support, helping to drive customer satisfaction and loyalty.
• Documentation: Maintaining accurate records of customer interactions and transactions.

Required Qualifications

To excel in this role, candidates should possess the following qualifications:

• Educational Background: A bachelor’s degree in any discipline. Specialization in Business Administration, Marketing, or related fields is a plus.
• Experience: Previous experience in customer service or engagement roles is preferred but not mandatory.
• Communication Skills: Excellent verbal and written communication skills.
• Problem-Solving Skills: Strong ability to think critically and address issues proactively.
• Technical Skills: Knowledge of CRM systems and proficiency in MS Office.
• Personal Attributes: A positive attitude, empathetic nature, and a passion for customer service.

Why Join Matkatus Lifestyle Pvt Ltd?

Matkatus Lifestyle Pvt Ltd offers:

• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
• An inclusive workplace that values diversity and creativity.
• Competitive compensation and benefits.
• Being part of a company that is making a significant impact in the lifestyle and textile industry.

How to Apply

If you meet the qualifications and are eager to join a growing company, we encourage you to apply. Please send your CV and a cover letter detailing your experience and interest in the role to:

Email: hr@matkatus.com

Alternatively, you can visit our office at the following address:

Address: Matkatus Lifestyle Pvt Ltd, 2nd Floor, No.5, Kaveri Street, Valasaravakkam, Chennai, Tamil Nadu 600087

Final Thoughts

Joining Matkatus Lifestyle Pvt Ltd as a Customer Engagement Executive presents a fantastic opportunity to grow your career in a supportive and innovative environment. If you have a knack for engaging with customers and are passionate about delivering exceptional service, this role could be the perfect fit for you. Don’t miss out on the chance to be a part of this dynamic organization.

Apply today and take the first step towards a rewarding career with Matkatus Lifestyle Pvt Ltd!

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