Business Analyst, NetHopes Center for the Digital Nonprofit

NetHope is seeking a dedicated, experienced, entrepreneurial and enthusiastic Business Analyst to support research, information management and services of the NetHope CDN. The position will report to the Deputy Director of the NetHope Center for the Digital Nonprofit.

The Business Analyst will collaborate with NetHope CDN leadership, NetHope program and leadership, and others in the NetHope ecosystem to conduct research and analysis through data collection, analysis, meetings, interviews, and existing information in various formats. The Business Analyst will also regularly maintain and enhance the NetHope CDN core data structure and database and provide information from this source as needed. Through research and data analysis, the Business Analyst will provide relevant insights to NetHope members and the broader NetHope community, identify opportunities for improved collaboration, and support NetHope’s strategy, programs, member engagement, external relations, and data management.

Specific tasks include:

Research

• Understand the needs of NetHope members and their ecosystem of local organizations and implementers, technology partners, and other stakeholders to align research with their overlapping interests to achieve meaningful impact.
• Collaborate with internal and external stakeholders to explore, analyze, report and present common findings, patterns and insights to internal and external audiences through meetings, webinars and learning sessions.
• Document current and future use cases of the technology along the value chain in the nonprofit sector.
• Publish reports and blogs on research topics
• Use research and data to advise and support team members in generating program ideas

Information management

• Conduct qualitative/quantitative research on the NetHope ecosystem, maintain and update the data framework as needed to organize data
• Follow defined processes to regularly update and maintain data
• Maintain published research products and update or expand them as needed
• Support the implementation of NetHope’s strategy and programs by responding to NetHope’s requests for information for relevant information from the CDN database.

NetHope CDN services and tools

• Administer NetHope’s assessments such as Digital Nonprofit Ability and Digital Nonprofit Skills, and frameworks such as the IDEA Journey™, and mentor members on their use.
• Identify and explore opportunities for service and operational improvement

Moderation

• Lead, moderate, prepare content and participate in the “New Technologies/AI” working group.
• Develop and lead webinars and similar events with NetHope members and the CDN team
• Engage members, partners and other stakeholders by providing them with timely and appropriate information and by working with them to develop ideas on how they can participate in the CDN.
• Support the Chief Innovation Officer and Deputy Director of the CDN with content for participation in conferences (including the NetHope Summit), events and donor meetings

Qualifications:

Personal characteristics

• Customer/user-centric/service-oriented mindset with a focus on presenting complex topics simply, clearly and concisely to encourage action and engagement from a broad audience
• Enthusiasm for working in a team during the development and early implementation phase of the NetHope Strategy 2030
• Cultural sensitivity and awareness in all aspects of work
• Values ​​and promotes diversity of thoughts, backgrounds and perspectives
• Sound judgment, including when dealing with sensitive information
• Integrity/ethics beyond reproach
• Experienced in working in a networked and virtual team environment
• Ability to multitask while maintaining keen attention to detail in a fast-paced work environment
• A passion for NetHope’s mission and for working collaboratively and flexibly in a fast-paced, dynamic and highly interconnected global environment

Core competencies

• Uses clearly defined processes to address medium-sized problems
• Delivers high-quality work on time and prioritized to meet deadlines
• Conducts research and analysis to support decision making
• Participates actively in team and group discussions
• Works well with others and builds trusting, respectful professional relationships
• Adapts to changes in daily work according to priorities
• Collaborates with internal teams and stakeholders at all levels of the organization

Knowledge and skills

• Excellent analytical and problem-solving skills
• Excellent adaptive collaboration And Entrepreneurial spirit
• Excellent time management skills with proven ability to meet deadlines
• Excellent oral and written communication skills
• Strong core competencies in technical business analysis – experience in process mapping, requirements determination and workshop moderation
• Strong understanding of research design and conduct
• Strong ability to prioritize tasks and delegate them when necessary
• Good understanding of the landscape of new and existing digital technologies and strong interest in driving digital transformation for nonprofits
• Strong understanding of how the application of digital technologies can solve humanitarian, development and conservation challenges in affected communities.
• Experienced in using modern workplace tools and data visualization and analysis applications
• Ability to build and maintain relationships with multiple stakeholders.
• You are able to organize your workload excellently and enjoy driving the work forward independently
• Think strategically and change your tactics while achieving bigger goals
• Ability to tell stories with data – Ability to build a coherent and insightful narrative around data and help communicate the meaning of information in a powerful and compelling way
• Experience in using different analysis techniques – collecting, organizing and interpreting data sets using data analysis tools (e.g. Microsoft Excel)
• Good experience in cooperation in the activation and implementation of projects
• Ability to break down complex problems into their components and evaluate systematic patterns
• Multilingual oral and written communication skills in French, Spanish or one of the main African languages ​​are an advantage

Education and experience

• University education or proven equivalent professional experience required
• At least two years of relevant experience required, for example in analyzing digital transformation or analyzing trends in the nonprofit sector, or both.
• Knowledge of Microsoft Office Suite; Slack, Box, Asana, Salesforce or similar tools are a plus
• NetHope Member Experience is highly valued, experience with other NGOs is an advantage

Reporting and working conditions:

• This is a full-time position reporting to the Deputy Director of the NetHope Center for the Digital Nonprofit.
• NetHope is a virtual organization, so our team, members and partners are spread across the world. Due to the global nature of the organization, meetings may be required at any time of the day to engage with our stakeholders in different time zones. To accommodate these needs, NetHope offers flexible working hours for team members and we work together to be globally distributed but still maintain a reasonable work time balance.
• As a global company, we welcome qualified candidates with diverse backgrounds, from different locations and potentially non-traditional work patterns.
• NetHope recognizes the critical role that diversity, equity and inclusion play in our work. Diverse perspectives, backgrounds and experiences enrich our work, foster innovation and enable us to better serve our community.
• NetHope team members live the organization’s internal values: accountability, collaboration, adaptability and empathy
• NetHope is a connected, team-oriented environment with employees working cross-functionally to create quality programs, services, and connections with our members. We value open communication and believe that employees working as a team achieve the best results.
• This position is 100% remote and virtual. A stable internet connection is required to participate in video conferences during the workday. International or domestic travel may be required for one to two NetHope events per year.